Terms of Service

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Our turnaround times are 8-10 working days for all crown, bridge, denture, laminates. Implants are 12-15 working days.
Work may come sooner than the advertised turnaround time, but there is no guarantee on this.
Rush options may be available depending on the case. Please contact us prior to check availability. Please note the minimum turnaround time would be 5 working days.
Rush fee is £10/unit per day. All cases must be approved for rush delivery.

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All work is completed to instructions written on the lab form.
Should a finished case not reflect the given instructions, we will remake the case free of charge.
Terminated cases will be subject to a full charge if the case is completed (regardless of dispatch status).
If we deem a digital scan to be unacceptable, we will contact you for a new scan.
When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.
Once work has been fitted, it is considered accepted and must be paid for.
Dental Infinity Laboratory does not accept liability for loss of surgery time under any circumstance.
The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.

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All Guarantees cover the appliance and not the dental treatment.
NHS Crown & Bridge work carries a 1-year guarantee.
Private Crown & Bridge work carries a lifetime guarantee.
NHS Removable Appliances carry a 6-month guarantee.
Private Removable Appliances carry a 1-year guarantee.
Should an appliance fail within the guarantee period, it will be remade free of charge to the original instructions/prescription. Any corresponding dental treatment is not covered by this guarantee.
Additions and alterations to the appliance are not covered by this guarantee.

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We kindly request that payment is made within 30 days of receipt of the invoice.
Failure to make full payment of all invoices within 30 days of the statement date will result in discounts being withdrawn on that invoice.
Please note that we may hold back work if there is an outstanding invoice for more than 30 days.
Any discount offers may be withdrawn without notice.
Any account which enters over 30 days in arrears may be suspended until full payment is made.
If overdue amounts are not paid after issued reminders, legal action may be taken, and any corresponding charges will be added to the overdue amounts.
As custom-made items are considered an exception to standard consumer laws relating to returned goods, refunds will be assessed on a case-by-case basis.
Should a refund be approved, credit will be assigned to the account. Cash, transfer, or cheque refunds will not be issued.