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Terms of Service

Row of white Ivoclar Programat S2 dental ceramic furnaces with digital timers on a long black counter in a lab.

1. Turnaround Time And Delivery

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  • Our turnaround times are 8-10 working days for all crown, bridge, denture, laminates. Implants are 12-15 working days. 
  • Work may come sooner than the advertised turnaround time, but there is no guarantee on this. 
  • Rush options may be available depending on the case. Please contact us prior to check availability. Please note the minimum turnaround time would be 5 working days. 
  • Rush fee is £10/unit per day. All cases must be approved for rush delivery.

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2. Lab Work And Remakes

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  • All work is completed to instructions written on the lab form.
  • Should a finished case not reflect the given instructions, we will remake the case free of charge.
  • Terminated cases will be subject to a full charge if the case is completed (regardless of dispatch status).
  • If we deem a digital scan to be unacceptable, we will contact you for a new scan.
  • When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.
  • Once work has been fitted, it is considered accepted and must be paid for.
  • Dental Infinity Laboratory does not accept liability for loss of surgery time under any circumstance.
  • The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.

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Our guarantee does not apply where a clinician chooses to proceed with a case after being advised that re-preparation or a new scan is recommended.

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The guarantee is also void where preparation margins cannot be clearly identified or confirmed by the clinician when required.

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In the event that a remake is requested due to a suspected manufacturing defect, clear photographic evidence must be provided to enable assessment and processing of the remake claim.

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3. Guarantees

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  • All Guarantees cover the appliance and not the dental treatment.
  • NHS Crown & Bridge work carries a 1-year guarantee.
  • Private Crown & Bridge work carries a lifetime guarantee. 
  • NHS Removable Appliances carry a 6-month guarantee.
  • Private Removable Appliances carry a 1-year guarantee.
  • Should an appliance fail within the guarantee period, it will be remade free of charge to the original instructions/prescription. Any corresponding dental treatment is not covered by this guarantee.
  • Additions and alterations to the appliance are not covered by this guarantee.

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4. Terms of Payment

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  • We kindly request that payment is made within 30 days of receipt of the invoice.
  • Failure to make full payment of all invoices within 30 days of the statement date will result in discounts being withdrawn on that invoice.
  • Please note that we may hold back work if there is an outstanding invoice for more than 30 days.
  • Any discount offers may be withdrawn without notice.
  • Any account which enters over 30 days in arrears may be suspended until full payment is made.
  • If overdue amounts are not paid after issued reminders, legal action may be taken, and any corresponding charges will be added to the overdue amounts.
  • As custom-made items are considered an exception to standard consumer laws relating to returned goods, refunds will be assessed on a case-by-case basis. 
  • Should a refund be approved, credit will be assigned to the account. Cash, transfer, or cheque refunds will not be issued.