Terms and Conditions

1. Turnaround Time And Delivery

  • Our turnaround times are 8-10 working days for all crown, bridge, denture, laminates. Implants are 12-15 working days.

  • Work may come sooner than the advertised turnaround time, but there is no guarantee on this.

  • Rush options may be available depending on the case. Please contact us prior to check availability.

  • Rush fee is £10/unit/day. All cases must be approved for rush delivery.

2. Lab Work And Remakes

  • All cases are guaranteed to fit the model based on the digital scan provided.

  • All work is completed to instructions written on the lab form.

  • Should a finished case not reflect the given instructions, we will adjust or remake the case free of charge.

  • Terminated cases will be subject to a full charge if the case is completed (regardless of despatch status). If the case is yet to be completed, 50% charge will be taken.

  • If we deem a digital scan to be unacceptable, we will contact you for a new scan.

  • When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.

  • Once work has been fitted, it is considered accepted and must be paid for.

  • Dental Infinity Laboratory does not accept liability for loss of surgery time under any circumstance.

  • The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.

    3. Guarantees

  • All Guarantees covers the appliance and not the dental treatment.

  • NHS Crown & Bridge work carries a 1 year guarantee.

  • Private Crown & Bridge work carries a 5 year guarantee.

  • Should an appliance fail within the guarantee period, it will be remade free of charge to the original instructions. Any corresponding dental treatment is not covered by this guarantee.

  • Due to their nature, removable appliances are not subject to guarantee.

  • Additions and alterations to the appliance are not covered by this guarantee.

    4. Terms of Payment

  • We kindly request that payment is made within 30 days of receipt of the invoice.

  • Failure to make full payment of all invoices within 30 days of the statement date will result in forfeiture of any discounts on that invoice.

  • Please note that we may hold back work if there is an outstanding invoice for more than 30 days.

  • Any discount offers may be withdrawn without notice.

  • Any account which enters over 30 days in arrears may be suspended until full payment is made.

  • If overdue amounts are not paid after issued reminders, legal action may be taken and any corresponding charges will be added to the overdue amounts.

  • Custom made items are considered an exception to standard consumer laws relating to returned goods, as such refunds will be evaluated on a case by case basis.

  • Should a refund be granted, credit will be allocated to the account. Cash, transfer or cheque refunds will not be issued.

  • If a return is authorised, all items must be returned in the same condition in which you received them to be eligible for a refund.